Privacy Policy
Welcome to You and Us Mechanical Services. These terms and conditions outline the rules and regulations for the use of our website, located at https://youandusmechanical.com/, and our services. By accessing this website or utilizing our services, you agree to accept and comply with these terms. Please read them carefully.
Last Updated: 1/19/24
1. Services:
1.1 You and Us Mechanical Services, located in Mount Vernon, NY, and Bronx, NY, and serving the surrounding areas, offers professional heating, cooling, and refrigeration services. This includes servicing and installing HVAC systems, AC units, water heaters, and furnaces.
1.2 The specific details of each service, including scope, pricing, and scheduling, are outlined on our website or provided during consultation.
2. Service Appointments and Cancellations:
2.1 Service appointments can be scheduled online or over the phone at 347-326-5403.
2.2 Clients may be required to provide personal information such as name, phone number, and email address for scheduling purposes. This information is collected and used in accordance with our Privacy Policy.
2.3 We request at least 24 hours' notice for cancellations or rescheduling. Failure to provide timely notice may result in a cancellation fee.
3. Payments and Pricing:
3.1 Payment is due at the time of service unless otherwise agreed upon.
3.2 We accept various forms of payment, as specified on our website or in person.
3.3 Prices for our services are subject to change without prior notice.
4. Work Guarantee and Liability:
4.1 We guarantee the quality of our workmanship for a specified period following the completion of services.
4.2 You and Us Mechanical Services shall not be liable for any pre-existing conditions or damages not caused by our services.
5. Client Responsibilities:
5.1 Clients are responsible for providing access to the areas requiring service and ensuring that the environment is safe for our staff.
5.2 Clients should inform us of any specific requirements or concerns prior to the service.
6. Privacy and Data Protection:
6.1 We are committed to protecting the privacy and confidentiality of our clients' personal information. Our Privacy Policy provides detailed information on how we handle this data.
7. You and Us A2P Messaging:
7.1 As part of our service, You and Us Mechanical Services offers an SMS messaging program, which includes updates about service schedules, appointment reminders, special offers, and other relevant information. You may receive these messages up to several times a week.
7.2 Opt-Out Option: You can cancel the SMS service at any time by texting "STOP" to the shortcode. After you send "STOP," we will send an SMS to confirm your unsubscription. Once confirmed, you will no longer receive SMS messages from us. If you wish to rejoin, simply sign up as you did initially.
7.3 Help and Support: For assistance with our messaging program, reply with "HELP" or contact us directly at 347-326-5403. Please note that carriers are not responsible for delayed or undelivered messages.
7.4 Message and Data Rates: Message and data rates may apply for any messages sent to you from us and from you to us. You may receive up to 7 messages weekly, with the possibility of receiving more messages in response to your interactions.
7.5 Privacy: For privacy-related concerns, please refer to our privacy policy.
7.6 Carrier Terms and Conditions: This messaging program is subject to the terms and conditions of your mobile carrier.
8. Safety and Compliance:
8.1 Our technicians adhere to all safety standards and regulations while performing services in clients' homes.
8.2 We comply with all local and state building codes and regulations in the installation and servicing of HVAC systems, AC units, water heaters, and furnaces.
9. Environmental Responsibility:
9.1 We are committed to environmental responsibility and ensure proper handling and disposal of any hazardous materials.
10. Changes to Terms and Conditions:
10.1 We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.
11. Governing Law:
11.1 These terms are governed by the laws of the State of New York.
12. Contact Information:
12.1 For any questions or concerns regarding these terms and conditions, please contact us at 347-326-5403.
Thank you for choosing You and Us Mechanical Services for your heating, cooling, and refrigeration needs!
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